Wise County Stays- FAQ

🕒 What time is check-in and check-out?

Check-in is after 4:00 PM, and check-out is by 10:00 AM, unless otherwise arranged. Early check-in or late check-out may be available for an additional fee—just ask!

🔑 How do I access the property?

All of our homes are equipped with a smart lock or lockbox. You’ll receive detailed check-in instructions via email before your arrival.

🧺 Are linens and towels provided?

Yes! We provide fresh linens, towels, and starter supplies (toilet paper, paper towels, trash bags, dish soap, etc.).

🍳 What’s included in the kitchen?

Our homes are fully furnished and stocked with basic cookware, utensils, dishes, and appliances so you can cook meals during your stay. Many homes also include coffee makers (check your property listing for details).

📶 Is there Wi-Fi?

Yes, all homes include high-speed Wi-Fi—perfect for work, streaming, or keeping in touch.

🧹 Is cleaning included?

A professional cleaning service is included between each guest stay. If you’d like a mid-stay clean, we can arrange that for an additional fee.

🐾 Are pets allowed?

Each home has its own pet policy. Please check the listing details or reach out to confirm before booking.

🚗 Where do I park?

Most homes include free on-site parking. Specific details (driveway, carport, garage) will be listed in your booking confirmation.

📍 What is nearby?

Wise County offers easy access to:

• NRS Ranch & Arena for events and rodeos

• LBJ National Grasslands for hiking, biking, and horseback riding

• Lake Bridgeport for boating and fishing

• Decatur’s Historic Town Square with shopping and dining

• Eagle Canyons Raceway

🧾 How do I pay for my stay?

We accept secure payments via the booking platform (Airbnb, VRBO, or direct booking through our site).

🏠 Do you offer mid-term, insurance, or relocation stays?

Yes! In addition to nightly bookings, we also host mid-term stays (30+ days) for:

• Families needing insurance housing after a loss

• Guests relocating to Wise County and needing a furnished home month-to-month

• Work crews or extended projects

We offer special pricing for these stays depending on length and season. Reach out to us directly for a custom quote.

📞 Who do I contact if I need help during my stay?

We have a dedicated guest support team available 24/7. If anything comes up, you’ll find our contact info in your check-in instructions and digital guidebook.